Shipping Policy

Xchng is a digital barter marketplace — we connect Brands and Creators, but we never hold, pack, or ship any physical product ourselves. Any shipping referred to on the Platform is arranged and carried out directly between a Brand and a Creator as part of a Deal.

When a Deal involves a physical product (as opposed to a purely online/service barter), the Brand is responsible for:

• Packing and dispatching the agreed product to the Creator's shipping address within the timeline communicated on the Platform.
• Choosing a reliable courier or logistics partner and covering all shipping costs, unless otherwise agreed with the Creator.
• Ensuring the product shipped matches what was described in the Deal listing, in good condition and working order.

Where a courier or postal tracking number is available, the Brand must share it with the Creator through the Platform (or another agreed channel) as soon as the shipment is dispatched, so the Creator can monitor delivery.

Xchng is not a shipping carrier, courier, or logistics provider, and is not responsible for shipping delays, lost or damaged packages, customs issues, or the quality/condition of any product shipped between a Brand and a Creator. Our role is limited to facilitating the barter agreement and providing tools (messaging, revision requests, ratings) to help both sides resolve issues directly.

If a product is not shipped, is significantly delayed, or arrives damaged or not as described, the Creator should first raise the issue with the Brand directly through the Platform. If it cannot be resolved between the parties, either side may escalate it through our dispute process by contacting hello@xchng.in with the Deal details — see also our Terms and Conditions (Section 13, Dispute Resolution).

Questions about how shipping works for a specific Deal can be sent to hello@xchng.in.