Cancellation and Refund Policy

This policy explains when payments made on Xchng for brand plans, creator credits, and promotional features (Boost, Deal of the Day) are refundable. All payments are processed via Razorpay.

• Once a brand plan is activated, it is non-refundable — you are paying for access to post a set number of Deals within the plan's validity period, regardless of how many you end up posting.
• Exception: if you close a Deal before its application deadline and it received zero applications, the Deal credit used to post it is restored to your plan for use on a future Deal. This is a credit restoration, not a cash refund.
• If a Deal has received one or more applications, closing it does not restore the Deal credit, even if no applicant was ultimately selected.

Creator credit packs are non-refundable once purchased. Credits are consumed one at a time when you apply to a Deal and do not expire mid-cycle, but unused credits are not eligible for a cash refund.

Payments for Boost and Deal of the Day promotional placements are non-refundable once the promotion is activated on your Deal, regardless of the results it generates. If Xchng removes a Deal of the Day placement early for a policy violation, no refund is issued for the remaining duration.

If a payment fails after your account was charged, or if you were charged more than once for the same purchase due to a technical error, the excess amount is automatically refunded by Razorpay to your original payment method, typically within 5–7 business days. If you don't see the refund within that window, please contact your bank before reaching out to us, as processing times can vary by bank.

If you believe you were charged incorrectly or have a billing issue not covered above, email hello@xchng.in with your registered mobile number, the transaction date, and a description of the issue. We aim to respond within 24–48 hours.

For any billing or refund query, reach us at hello@xchng.in or via our Contact page.